Privacy Policy - Guidemate

Effective Date: 05/04/2026

Guidemate ("we", "our", "us"), a product of Whetstone Learning, operates the Guidemate mobile application ("App"). We are committed to protecting your privacy and complying with applicable data protection laws, including the General Data Protection Regulation (GDPR), the California Consumer Privacy Act as amended by the California Privacy Rights Act (CCPA/CPRA), and children's privacy laws such as COPPA where applicable.

1. Data Controller

The data controller responsible for your information is:

Whetstone Learning
4145, Tower 4, ATS Allure, Rabupura,
Gautam Buddha Nagar, Greater Noida,
Uttar Pradesh, 203209, India
Email: hello@whetstonelearning.com

2. Information We Collect

a. Personal Information

• Name, if you choose to provide it
• Email address, if account, login, or support features are used

b. Usage and Technical Data

• Device type and operating system
• App usage patterns and feature interactions
• Crash logs, diagnostics, and performance data

c. Purchase Information

• Subscription status
• Transaction identifiers and purchase validation details

Payment information is processed securely by Apple and related payment providers, and we do not store full payment card details.

3. Legal Basis for Processing (GDPR)

• Performance of a contract, including providing app services and subscriptions
• Legitimate interests, such as improving functionality, reliability, and user experience
• Consent, where required by law
• Compliance with legal obligations

4. How We Use Your Data

• Provide, operate, and maintain the App
• Enable subscriptions and premium features
• Improve app performance and user experience
• Monitor usage, diagnose issues, and maintain security
• Comply with legal obligations

5. Children's Privacy (Under 13)

Guidemate may be used by individuals under the age of 13.

• We collect only the personal information reasonably necessary to provide the App
• Where required by applicable law, we obtain verifiable consent from a parent or legal guardian before collecting personal information from a child under 13
• We do not require children to provide more personal information than is reasonably necessary to use the App
• If we learn that personal information was collected without the required consent, we will delete it as required by law

Parents or guardians may contact us to review, correct, or request deletion of a child's personal information.

6. Third-Party Services

RevenueCat

• Used to manage subscriptions and validate purchases

Analytics and Diagnostics Providers

• Used to help us understand app usage, improve performance, and investigate crashes or reliability issues

Apple App Store

• Processes payments and provides certain transaction records for in-app purchases and subscriptions

These providers process data in accordance with their own privacy policies.

7. Data Sharing

We do not sell personal data.

• Data may be shared with service providers that help us operate the App, such as subscription, analytics, and diagnostics providers
• Data may be disclosed when required by law, regulation, legal process, or to protect rights and safety

8. Data Retention

We retain personal data only for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.

9. Your Rights

Under GDPR

• Right to access your data
• Right to rectification
• Right to deletion
• Right to restrict or object to processing
• Right to data portability
• Right to withdraw consent where processing is based on consent
• Right to lodge a complaint with a supervisory authority

Under CCPA/CPRA

• Right to know what personal information is collected, used, disclosed, or shared
• Right to request deletion, subject to applicable exceptions
• Right to request correction of inaccurate personal information
• Right to opt out of the sale or sharing of personal information
• Right not to be discriminated against for exercising privacy rights

To exercise your rights, contact hello@whetstonelearning.com.

10. Data Security

We implement reasonable administrative, technical, and organizational safeguards to protect your data. However, no system is completely secure.

11. International Data Transfers

Your information may be processed outside your country or region of residence when needed to provide the App or when our service providers operate globally. Where required by law, we use appropriate safeguards for such transfers.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be reflected by revising the effective date above.

13. Contact Us

Whetstone Learning
4145, Tower 4, ATS Allure, Rabupura,
Gautam Buddha Nagar, Greater Noida,
Uttar Pradesh, 203209, India
Email: hello@whetstonelearning.com